Who Can Submit a Support Request?

Overview

The Kuali Build Support Portal provides a portal for users to submit a request for assistance from our support team.

Who can submit a support request?

Each institution has three designated users who can submit tickets for support via the support portal. If you have appropriate access, a Submit a Request link will appear in the top-right corner of the portal once logged in to the system. 

Please note: Any user may be CC'd on a support request to track the progress of the issue and add comments to the request by replying to the ticket notifications they receive.

How do I request access to submit support requests?

If you require access or want to change the designated contacts for your institution, submit a ticket to request the change or send an email to [e-mail].